EXHIBITOR FAQ's

I CAN’T ACCESS THE EXHIBITOR DASHBOARD, WHAT DO I DO?

If you need help accessing your Exhibitor Dashboard , please contact Customer Service at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager for more information.

I’M NOT SURE WHERE TO START WITH THE EXHIBITOR DASHBOARD, WHAT DO I DO?

Please contact your Customer Success Manager  to help you get the most of your online profile in the Exhibitor Dashboard.

DOES REGISTERING AS AN ADMIN ON THE EXHIBITOR DASHBOARD AUTOMATICALLY REGISTER ME FOR AN EXHIBITOR BADGE?

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard. You will have to register separately for badges. To register for your Exhibitor Badges, log in to the Exhibitor Dashboard and click “Register Staff”. 

WHERE DO I ORDER ITEMS I NEED FOR THE SHOW?

Inside the Exhibitor Manual , you will find an Exhibitor Action Checklist, which will provide you with deadlines, order forms and the contact information for all of the official show contractors. 

HOW CAN I LOWER MY FB INTERNATIONAL COSTS?

FB International is the official Bar Convent Brooklyn contractor and they do offer discounts for exhibitor orders placed on their website.

Visit the Exhibitor Manual for more information. 

HOW CAN I ANTICIPATE MY DRAYAGE COSTS?

Drayage is calculated based on the weight of your items and how they are shipped.

Please reach out to your Customer Success Manager for more information.

IS SHIPPING AND MATERIAL HANDLING THE SAME THING?

No. Shipping and Material Handling are not the same thing.

Shipping is the transportation of your items from your location to the expo center. Shipping procedure depends on the type of permit you have obtained.  Please refer to the compliance section of the Exhibitor Manual, contact Park Street or contact your Customer Success Manager for more information. Material Handling is the action of receiving your shipment at the expo center and bringing it to your booth space. FB International is Bar Convent Brooklyn’s official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from FB International in your booth.

WILL MY CRATES BE IN MY BOOTH WHEN I GET THERE?

Yes. Please visit the Exhibitor Manual for important ordering, shipping & handling information. Please contact your Customer Success Manager with any questions.

WHAT IF I DON’T SHIP MY BOXES TO THE SHOW? CAN I HAND CARRY MY BOXES?

Yes. If these boxes are light enough for a single person to carry into the convention center, you are permitted to carry.

CAN I BRING MY OWN FOOD TO GIVE OUT DURING THE SHOW?

No. Great Performances is the official caterer for the show and all food has to be ordered through them.

Please note: International Shipping of food items is not recommended due to the strict customs regulations on these products.

Access menus and ordering information in the Exhibitor Manual

I'M AN EXHIBITOR – WHERE DO I FIND INFORMATION ON MY BOOTH, MARKETING AND OTHER INFORMATION?

You can access all of the exhibitor information you'll need on the Exhibitor Resources page.

HOW CAN I DRIVE TRAFFIC TO MY BOOTH AT THE SHOW, ARE THERE ANY FREE PROGRAMS?

Check back soon for more information regarding the Customer Invitation Program!

You can add in-booth events and guest appearances to your exhibitor profile in the Exhibitor Dashboard, which is a great way to drive traffic to your booth at the show.  View our How-To Guide for help with adding in-booth events and appearances.